I. Definitions"The Store" refers to the merchant operating this website and online reservation service."Customer" refers to any person who makes a reservation through this website."Goods" refers to the items listed on this website that are available for reservation.II. Reservation and Contract FormationA Customer’s submission of a reservation application constitutes only an offer to purchase.The contract is formed only upon the Store issuing a confirmation notice (via WhatsApp message).The Store reserves the right to reject any reservation application without providing any reason.III. Price and PaymentAll prices are quoted in Hong Kong Dollars (HKD).Prices may be subject to errors due to input mistakes, system errors, or supplier adjustments. If a pricing error is discovered, the Store reserves the right to cancel the order and refund the full amount paid.Certain Goods require a deposit or full payment to complete the reservation.Unless the reservation is cancelled by the Store, deposits paid are non-refundable.Payments will not be refunded if the error is due to incorrect information provided by the Customer.IV. Collection ArrangementGoods must be self-collected at the Store’s physical premises within one week after arrival, during business hours.Customers must present the reservation confirmation message and a valid identity document.If the Customer fails to collect the Goods within the specified period and does not provide reasonable notice, the Store reserves the right to cancel the reservation and forfeit the deposit.Risk of the Goods passes to the Customer upon delivery/collection.V. Supply and Force MajeureAll reservations are subject to actual stock availability.The Store shall not be liable for any delay or cancellation caused by supplier delays, transportation issues, government measures, natural disasters, epidemics, strikes, or any other force majeure events.If the Goods ultimately cannot be provided, the Store’s liability is limited to refunding any amounts already paid.VI. Cancellation and ChangesOnce a reservation is confirmed, it cannot be cancelled or changed (unless the Store provides written consent).The Store reserves the right to cancel any reservation if fraud, abuse of the reservation system, or resale activities are detected.VII. Product DescriptionProduct images are for reference only. Actual Goods shall prevail.Product packaging, version, or complimentary items may vary according to supplier arrangements. The Store will not provide separate notification of such changes.VIII. Return and Exchange PolicyIn accordance with the Sale of Goods Ordinance (Cap. 26), Goods must be of merchantable quality and correspond with their description.Except in cases of manufacturing defects or non-conformance with the description, the Store does not accept returns or exchanges due to personal preference, card pull results (e.g. gacha/collectibles), or changes in collection value.All Goods are non-returnable and non-exchangeable.IX. Personal DataPersonal data provided by Customers will be handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486).The Store collects personal data solely for the purposes of reservation, communication, and transaction processing, and will not disclose it to third parties without consent (except as required by law).X. Limitation of LiabilityTo the maximum extent permitted by law, the Store shall not be liable for any indirect, incidental, or consequential losses.In any event, the Store’s maximum liability shall not exceed the amount paid by the Customer for the relevant Goods.XI. Amendment of TermsThe Store reserves the right to amend these Terms and Conditions at any time. Revised versions will be published on the website and take effect immediately.XII. Governing Law and Dispute ResolutionThese Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Both parties agree to submit to the exclusive jurisdiction of the Hong Kong courts.